09/23/2026
I send tax return summary videos to all my clients. Why?
Some would see this as a premium service worth charging extra for. I see it as the baseline for what a modern CPA firm should offer.
Here's what the video does:
Clients actually review their return. Many don't review it before signing, and plenty don't know how. A walkthrough brings them into the process.
Issues surface before filing. When the return is explained in plain terms, anything missing or off tends to stand out.
Planning conversations get easier. A client who understands their return is ready to talk about this year, not just last year. Even my prep-only clients get a clearer picture of what planning could do for them.
It's my final review. As a solo firm owner, I don't have a partner signing off. So I prep one day, detail review the next, and record the video the day after. While recording, I'm asking one question: does this make sense?
The work becomes visible. Clients rarely see what goes into an accurate, complete return. The video shows them what they're paying for.
It's a small step, but it changes how clients experience tax season.