Wix Answers

💭 Imagine having an agent that:
• Provides 24/7 customer support
• Handles multiple tickets at once
• Communicates feedback within seconds
• Predicts customer behavior trends before they even happen

The good news? This type of support actually exists.

Meet ✨Spotter✨ — a 𝘧𝘪𝘳𝘴𝘵-𝘰𝘧-𝘪𝘵𝘴-𝘬𝘪𝘯𝘥 customer care manager.

Learn more 👉 https://okt.to/P9Sno1

Offer 24/7 customer support with Spotter Spotter is a first-of-its-kind AI care manager that offers 24/7 customer support. Read to learn more about Spotter and how to provide a better CX with automated workflows.

⭐ Being a relatively new player on the market isn’t easy, but we’ve quickly found a way to stand out from the crowd and be recognized as in multiple G2 Grid reports.

Hear from Wix Answers CEO, Elad Eran — and see what sets us apart in the newest !

Read all about it 👉 https://okt.to/9VR65C

Wix Answers Named a Leader in 10 G2 Spring 2022 Reports Wix Answers was recognized as a Leader in 10 G2 Spring 2022 reports! Read why Answers is becoming a key player in the growing customer service software space.

This just in! Wix Answers is named a leader in the G2 Spring 2022 reports across 5 categories. Upward and onward! 🚀

🏆 Help Desk Software
🏆 Contact Center Operations Software
🏆 Customer Self-Service Software
🏆 Contact Center Knowledge Base Software
🏆 Digital Customer Service Platforms

We’re incredibly grateful for our customers who have helped us get this far.

Curious what all the hype is about? Learn more 👉 https://okt.to/MT4kxU

You’re probably spending too much money on support. And it’s *probably* because of poor self-service. (Don’t worry, we’re here to help.)

Get our FREE self-service checklist and see where you could cut costs with low effort.

Get the free checklist 👉 https://okt.to/lmZi8f

www.wixanswers.com

Hey, support leaders! Customer service is so much more than a chat-bot 🤖

It can be an entire suite of solutions like AI-powered virtual assistants and ticketing systems, automated actions and notifications, and automatic skill-based routing.

As more customers than ever expect a level of proactive service from companies, it’s time to think about enhancing your support with the power of smart AI.

Spoiler alert: ✨Spotter✨ with Wix Answers might be your new best friend.

Read on to see how it’s done 👉 https://okt.to/udML1i

How customer service AI has evolved | Wix Answers Customer service AI has come a long way since the chatbot. Learn how AI has evolved and is transforming the future of support.

Wishing a happy (and ) to all of the women of Wix Answers

We are surrounded by so many strong, dedicated, and hard work female leaders and colleagues — it’s amazing to be part of a company that encourages such inclusivity and growth.

An immense thank you to all of you.

LiveMint highlights that in a PWC study 73% of buyers point to as being a major factor in their purchasing decisions.

This puts experience above other factors like pricing and even quality. So how do you ensure you’re delivering the best customer experience?

It comes down to three challenges:
• Outdated or legacy systems
• Rallying the whole org
• Consistency across all channels

Check out the full article!
https://okt.to/0Gi5bu

From acquisition to retention: Leveraging technology for better CX Factors such as price and product quality are no longer the only determining metrics; human interactions, ease of use, personalization, data confidentiality and enterprise culture are all gaining importance in the eyes of the customer.

🗣 It’s time to ditch inbound calls! 📵

Phone support isn’t going the way of the dodo quite yet (69% of customers still prefer to talk to someone over the phone).

But we’re here to tell you there’s a better way to support your customers. 🧐

By implementing self-service and putting a greater emphasis on omnichannel support you’ll see higher efficiency, lower costs, and most importantly — happier customers. ✨

Here’s how to do it. 👉 https://okt.to/jmJz5c

It’s time to ditch inbound calls It’s time to stop picking up the phone and shift to more productive channels. Here’s why and how you can make your team more productive by limiting inbound calls.