07/13/2024
I am extremely disappointed with Wes Bank's handling of my account. Despite my efforts to make timely payments, I was charged exorbitant late fees on multiple occasions. The fees were disproportionate to the amount due, and the bank showed no willingness to work with me to find a solution.
The customer service was unhelpful and unfriendly, with representatives seeming more interested in defending the bank's policies than assisting me. The lack of empathy and understanding was staggering.
I will urge others to beware of Wes Bank's punitive practices and poor customer service. It's clear that their priority is profits over people. I will be taking my business elsewhere and recommending that others do the same.
- High late fees ($75)
- Unhelpful customer service
- Unwillingness to work with customers to resolve issues
- Prioritizes profits over customer satisfaction
WesBank
