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Company Overview
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 21,000 professionals offering Right Sourced seamlessly blended services from
its 21 delivery centers in India, the United States, Philippines, Canada and Mexico. Product & Services
Customer Lifecycle Management Services: Our customer lifecycle management services focus on the management of our clients’ customers’ lifecycle and help our clients increase revenue, expand margins, improve working capital management, increase customer satisfaction and reduce churn, and help improve overall competitive differentiation. The following summarizes the customer lifecycle management services that we currently provide to our clients:
• Customer Care
• Account Management
• Technical Support
• Pay for Support
Back Office Lifecycle Management Services: Our back office lifecycle management services focus on the management of clients’ back office process lifecycle and help reduce costs and increase operational efficiencies. Most of the back office process operations we manage on behalf of our clients draw substantially on our deep industry-based knowledge. The following summarizes the back office lifecycle services that we currently provide our clients:
• Finance & Accounting
• Order and Document Management
• Transaction & Payments Processing
• HR Management
Business Transformation and Process Consulting: Our business transformation group is often the first point of engagement we have with our clients. The business transformation group generally provides four distinct services: process consulting, business solutions design, platform development and global transition. These service offerings allow us to develop a deep understanding of the client’s business before a solution is implemented, resulting in increased speed of transition and implementation, improved profitability for our clients, improved forecasting ability and the potential to identify additional areas for business improvement across the client’s entire organization. Company Overview
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Product & Services
Customer Lifecycle Management Services: Our customer lifecycle management services focus on the management of our clients’ customers’ lifecycle and help our clients increase revenue, expand margins, improve working capital management, increase customer satisfaction and reduce churn, and help improve overall competitive differentiation. The following summarizes the customer lifecycle management services that we currently provide to our clients:
• Customer Care
• Account Management
• Technical Support
• Pay for Support
Back Office Lifecycle Management Services: Our back office lifecycle management services focus on the management of clients’ back office process lifecycle and help reduce costs and increase operational efficiencies. The following summarizes the back office lifecycle services that we currently provide our clients:
• Finance & Accounting
• Order and Document Management
• Transaction & Payments Processing
• HR Management
Business Transformation and Process Consulting: Our business transformation group is often the first point of engagement we have with our clients.
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