CX Outsourcing

Great customer experience isn’t measured by effort. It’s measured by outcomes.

And that’s where quality and performance come in.

The CXOS Academy program kicks off on April 10, and in Week 5, we’re joined by Aramide Ogunbowale, a Learning and Skills Development Professional with over 10 years of experience designing and implementing impactful training programs that drive performance, growth, and capability building.

With a strong focus on developing individuals and teams, Aramide brings a practical, structured approach to how customer support excellence is measured, improved, and sustained over time.

In this session, she’ll break down:
• What QA measures and key performance metrics (CSAT, FCR, AHT, SLA)
• QA scorecards, grading systems, and performance evaluation
• Common performance mistakes and their root causes
• Coaching, self-review, and strategies to improve QA scores

This is where customer support becomes accountable.

From activity to performance.
From effort to measurable impact.

If you want to understand how to track, evaluate, and improve support performance effectively, this course is for you

Click the link in our bio to enroll.

Great customer experience isn’t just human anymore. It’s intelligently assisted.

And that’s where modern support evolves.

The CXOS Academy program kicks off on April 10, and in Week 4, we’re joined by Temitayo Olakunle, Founder of Ruut, a platform focused on transforming customer support for African businesses through smarter, more efficient systems.

With a background in product and software development and experience working with organizations like First Bank Nigeria, Imalipay, and Raven Pay, Temitayo brings a practical lens to how AI can actually improve support operations, not complicate them.

In this session, he’ll break down:
• AI as a copilot in customer support
• Prompting for better summaries and responses
• Maintaining quality control with AI in the loop
• Avoiding common automation mistakes
• Plus, a practical look into Ruut CRM and how it can be used to streamline your support operations

This is where customer support shifts.

From manual effort to intelligent systems.
From repetitive tasks to strategic thinking.

If you want to understand how to use AI to enhance not replace, your support workflows, this course is for you

Click the link in our bio to enroll.

Great customer experience isn’t just about solving problems. It’s about solving the right problems, the right way.

And knowing when to escalate.

The CXOS Academy program kicks off on April 10, and in Week 3, we’re joined by Chimuanya D**e, a seasoned Service Delivery Professional with 8+ years of experience driving customer success, mentoring talent, and building impactful communities.

As the Founder of MugenicStride and MGS Opportunities Haven, Chimuanya has empowered thousands of young people with access to global opportunities, while also shaping the next generation of customer support professionals in tech.

In this session, she’ll break down:
• Root cause analysis and how to solve beyond the surface
• When to escalate vs when to resolve
• Handling angry or confused users with confidence
• Decision-making under pressure in real support scenarios

This is where customer support becomes more than responses.

It becomes clarity. Ownership. Leadership.

If you want to move from handling tickets to truly solving problems that matter, this is course is for you

Click the link in our bio to enroll.

Great customer experience isn’t managed manually. It’s systemized.

And that’s where real scale begins.

In Week 2 of the CXOS Academy program starting this Friday with Micheal Akinboni, an experienced Customer Operations leader shaping how businesses build efficient, customer-centric systems.

With a strong background across e-commerce and fintech, Micheal brings practical, execution-focused insights on how support teams actually function behind the scenes, not just theory.

In this session, he’ll break down:
• The ticket lifecycle and how to manage it effectively
• SLAs, prioritization, and what truly matters first
• CRM fundamentals for structured customer management
• Documentation and internal notes that drive team alignment

This is where customer support moves from reactive to intentional.

From scattered efforts to structured systems.

If you’re looking to build processes that scale not just respond, this course is for you.

Enroll here: https://cx-academy.trainercentralsite.com/course/cse

Not all skills open doors globally, and not every course actually prepares you for the real work- but this one does.

The CXOS Academy Customer Support Essentials program is designed to give you the edge, practical knowledge, real tools, and the kind of experience employers actually look for.

If you’re serious about building a skill that works beyond your location, this is where you start.

📅 April 10
⏳ Limited slots available

Tap the link in our bio to enroll now!.

Great customer experience isn’t accidental. It’s built.

And it starts with the right foundation.

We’re kicking off Week 1 of the CXOS Academy program this Friday (in 4 days) with Norah Ikoh, a recognized industry expert in customer experience.

Norah brings real-world depth, having impacted and trained professionals through her work at Kuda, helping individuals and teams build practical, high-impact CX capabilities.

We’re privileged to have her lead this first week, setting the tone for a 5-week learning experience designed to sharpen how professionals think, communicate, and deliver value in customer-facing roles.

In this session, she’ll cover:
• What customer support really means in today’s business landscape
• The distinction between support, success, and sales
• Practical empathy frameworks for real interactions
• Clear, professional communication that drives outcomes

This is for professionals looking to refine their edge, not just learn the basics.

Class starts this Friday
Click the link in our bio to enroll.

CareerGrowth

If you’ve been thinking about getting into Customer Support or leveling up, now’s the time.

📅 Starts April 10
⏳ Limited slots available

Secure your spot before it fills up.

👉 Click the link in our bio to register