SRG Asia Pacific Sdn Bhd

Did you know that SRG AP is an award-winning contact center located in the heart of Kuala Lumpur? Our list of services includes the following:

1.

SRG Asia Pacific offers a range of services for our clients which are designed to help:

-Generate and increase revenue
-Increase customer loyalty
-Increase customer satisfaction

We possess the necessary expertise to handle customer interactions for our clients (anything from inbound enquiries, to outbound sales acceleration), manage their back office and fulfilment services, as well as build

better relationships with their customers, thereby achieving the desired loyalty towards their company and/or brand. By handling all our clients’ communication needs, their employees are able to focus on their core competencies. Certification & Training

We have an in-house team that provides continuous training programs for certification.

2. Business Process Outsourcing

We specialize in providing outsourcing services. The areas below reflect some of the current process that we manage for our esteemed clientele:

-Human resources
-Finance
-Accounting
-Front office customer service
-Information Technology Enabled Service

3. Consultancy

We provide professional consultancy services for a number of functions within our scope.

4. Contact Centre Outsourcing

We have experienced personnel from the services industry in our team with the required expertise to tailor a solution for you.

5. Hosted Contact Centre

SRG AP has been an IP-enabled contact centre for almost 10 years. We were the first in the region to deploy a cloud capable solution in the form of Oracle’s Call Centre Anywhere (CCA). Cloud computing is the way of the future in terms of customer management and support. This evolution promotes reduced operational cost and increased revenue for clients. Other general benefits of a cloud solution are outlined below:

-Lower infrastructure maintenance costs
-Flexible agent staffing
-Minimal deployment time
-Improved customer satisfaction
-Increased customer focus rather than maintaining and upgrading outdated hardware
-Provides the knowledge and tools needed to increase profitability of every touch point-Cultivate customer loyalty necessary to grow your business
-A solution for all sizes and requirements:
- Inbound
-Outbound
-Blended environments
-Predictive dialing
-Auto-dialing

01/06/2026

Daulat Tuanku. Merafak sembah dan setinggi-tinggi ucapan tahniah sempena Hari Keputeraan Yang di-Pertuan Agong. Sembah takzim daripada SRG Asia Pacific.

31/05/2026

Wesak Day is a reminder to pause, reflect, and cultivate kindness in our thoughts and actions. May this meaningful day bring peace, clarity, and compassion into your life.
Happy Wesak Day 🌸

30/05/2026

Double the celebrations, double the joy! 🌾✨

Celebrating the rich cultures, traditions, and unity that make our workplace stronger every day.

Wishing everyone a Happy Tadau Kaamatan & Happy Gawai Dayak in advance! 🌿

27/05/2026

Celebrating the spirit of sacrifice, compassion, and togetherness this Aidiladha. 🌙✨
May this festive season bring peace, happiness, and meaningful moments to you and your loved ones.
From all of us, Selamat Hari Raya Aidiladha! 🤍

22/05/2026

Starting in November 2016 as a Customer Service Inbound Agent, she showed strong dedication and consistency. In September 2017, she progressed to Customer Service Inbound Team Leader, taking on expanded responsibilities and driving team success.

Her journey reflects our commitment to nurturing talent and creating meaningful career growth within the organisation.

Congratulations on this well-deserved milestone, Norita! 👏

21/05/2026

Welcome aboard! We're excited to have all of you join our team and we look forward to working together to make a difference.

10/05/2026

Happy Mother's Day to all the incredible moms out there! Your love, strength, and endless sacrifices make the world a better place.

06/05/2026

We’re on the lookout for enthusiastic and passionate individuals ready to make an impact. Join a dynamic workplace where your ideas are valued, and your growth is supported. Don’t miss this opportunity to start your professional journey with us! 🚀

06/05/2026

If you are ambitious and aspire to grow in your career, you are the right candidate for this role. SRG provides you opportunities to make your dreams a reality and to unleash your full potential.

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Location

Kuala Lumpur

Contact the business

Click here to send a message to the business

Website

http://www.srgasia.com.my/

Address

Level 3 Block 3A , Plaza Sentral
Kuala Lumpur
50470

Opening Hours

Monday	09:00 - 18:00
Tuesday	09:00 - 18:00
Wednesday	09:00 - 18:00
Thursday	09:00 - 18:00
Friday	09:00 - 18:00