10/13/2026
Scolding a person because they decided to work with someone else is not a good way to end a relationship, let alone operate a business
Recently onboarded a couple who decided to leave their current advisor at a very well-known firm; we will refer to the firm as a ‘big box’ firm
Despite working with their prior advisor for the last 15 years – they had one review meeting per year, and ZERO planning, sometimes the review meeting was just a phone call
The couple is in their mid-50s, they were referred by a friend to determine what type of retirement timeline they are on track, how they can be tax efficient today and down the road, and what they need to do to keep their estate plan in order
Here is what we did for them:
• Put together a retirement analysis that showed they are on track to not only retire at age 60, but even earlier if they wanted to
• Majority of their assets are in pre-tax accounts – we decided to shift where they are saving monies from their 401k plans to their taxable investment account and cash – this way they will have plenty of liquidity if they choose to retire at 57 or 58 (pre to 59.5)
o We ran the numbers to determine how much more we would need to withhold in taxes through payroll due to the decrease in tax savings via the 401k plan contribution
• Showed them how we could potentially do a combination of harvesting long-term gain and Roth conversions down the road to fulfil their goal of a tax efficient withdrawal plan, while also setting their kids up to inherit these accounts
• We would also be able to help simply their tax filing by partnering with our separate tax filing practice
• Referred them to a trusted P&C insurance agent who was able to update and in one case – UPGRADE their home and auto coverage, plus adding an umbrella policy – they were very much under insured for their net worth
• Walk them through the risks of their current investment allocation – as each account they had was the SAME EXACT ALLOCATION – 2 IRAs and 2 Roths – one taxable investment account - all the same funds and percentages
o Not only does this potentially duplicate risk, but this limits the power of asset location
We suggested they change the Roths to 100% equity (no more bonds)
While also creating differing strategies for each IRA account to balance risk, diversification, and distributions in a just a few years
• Reviewed their current estate plan to identify potential gaps, provided some education on what options are out there, put them in touch with our favorite estate planning firm to update documents and receive instructions to retitle accounts and beneficiaries’
Needless to say, our clients were not aware of all the opportunity to improve in all of these areas
With their permission we began onboarding and moving accounts over – they let their current advisor know about the move (this is not mandatory but a nice gesture)
The advisor completely freaked out on them, told them they were making a big mistake, that they were not aware of what they were doing, they would regret this, etc.
And to top it all off, after the couple mentioned some of the things we did for them – the advisor said ‘well we could have done that too, you just had to ask to me’
You hire experts to handle the details, educate you and create solutions
A client should not be expected to tell the advisor how to service clients and provide planning, that is the whole point of hiring an advisory team
It amazes me this type of behavior is still out there
Thank you for coming to my TED Talk 😊
This case study is for illustrative purposes only. Actual performance and results will vary. It does not constitute a recommendation as to the suitability of any investment for any person or persons having circumstances similar to those portrayed, and a financial advisor should be consulted for your specific situation.