Latam Analytica - Regional Business Analytics Consultants

Customer Service Representatives

Duties:
· Answer incoming calls in a polite and courteous manner.
· Use the appropriate dialing systems to make outgoing calls to the customer.
· Discuss technical or billing problems with a customer, investigate problems and provide appropriate solutions.
· Identify customer needs, clarify information, and investigate each problem and offer solutions or alternatives.
· Follow the conversational script.
· Able to adapt quickly to a fast paced and changing environment
· Desire to deliver superior customer service

CSR Requirements
· Both English and Spanish fluency required (oral and written)
· Responsible: fulfills their assignments in a timely manner.
· Focus on the client: must have a vocation for service, and resolve requests.
· Proactive, understands the client and goes beyond what the client requests.
· Able to work a variety of work schedules to include weekends, holidays, etc.
· Personal references.

Additional Skills
· Goal and detail oriented
· Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time
· Understanding of basic internet troubleshooting and configurations
· Ability to multitask (use of multiple tools and applications required)
· Handle and overcome rejection
· Quick thinker, likes challenges, ambitious, determined and confident
· Self-starter and team player
· Positive and enthusiastic
· Respects others points of view
· Problem solver approach to research, capable of accessing multiple data sources at once
· Demonstrates self-control and patience

Send your Resume at: [email protected]

https://www.facebook.com/100000932790748/posts/3699218050119252/